Terms and conditions

BASIC INFORMATION FOR CONSUMERS AND PRE-CONTRACT COMMUNICATIONS 

If you decide to buy the goods offered by us in our online store, the purchase will take place based on the contract you conclude with our company via the order form. Below you will find basic information regarding the conclusion and performance of such a contract: 

  1. We are a trading company:
    Herbai a.s.
    with registered office at Údolní 212/1, Prague 4, 147 00, Czech Republic
    ID number: 24761346
    registered in the commercial register maintained by the Municipal Court in Prague, section B, file 26484.



  2. Our contact details in connection with the sale of goods via the online store located at the internet address shop.herbadent.com are: 

    1. delivery address: Údolní 212/1, Prague 4, 147 00, Czech Republic 
    2. e-mail address: eshop@herbadent.cz 
    3. phone: +420 724 655 519
    4. the address of the establishment intended for contact with consumers is Údolní 212/4, 147 00 Prague 4, Czech Republic 

  3. Purchase contracts are concluded with us remotely, i.e. unless expressly agreed otherwise in an individual case, communication, legal negotiations and delivery of goods take place remotely, via our contact details. 

  4. Purchase contracts concluded with us at a distance are governed by the legal order of the Czech Republic and the Czech language version. 

  5. Data on the offered goods are always available for a specific offer within the online store located at the internet address shop.herbadent.com. 

  6. Our company does not charge any fees in connection with long-distance communication, all costs for means of long-distance communication thus depend on the rate of internet or telephone connection according to the terms and conditions of your operator, but this does not apply to the transport of goods. 

  7. The offer of our goods is limited by reservation until stocks last. Product images are only for advertising and informational purposes. 

  8. The prices of goods and services are listed in the offer inclusive of VAT and including all fees established by law, however, the cost of delivering goods or services varies depending on the chosen method and transport provider and the method of payment for the order. All information on costs associated with packaging and delivery of goods applies only to delivery within the territory of the Czech Republic, while in the case of delivery to another country, these costs may be charged additionally if they cannot be determined in advance. 

  9. If a discount is indicated for the goods offered, you have the right to know the lowest price at which the goods were offered in the last 30 days before the price was provided. 

  10. Product and store reviews are written by customers who have given us their personal information and purchased our products. We verify the rating from January 6, 2023. 
     
  11. The method of payment varies according to the method chosen when ordering the goods. Payment is possible by cashless transfer to the bank account. 

  12. We ship the ordered goods as soon as possible, usually within 1 working day. 

  13. We undertake to deliver the order no later than 30 days after ordering; 

  14. You have the right to withdraw from the contract within 14 days, which is running if it concerns:

    1. purchase contract, from the day of acceptance of the goods, 
    2. a contract, the subject of which is several types of goods or the delivery of several parts, from the date of acceptance of the last delivery of goods, or 
    3. contract, the subject of which is the regular repeated supply of goods, from the date of acceptance of the first supply of goods, while the written declaration of withdrawal must be sent within the specified period at least in paper form to the address of our company's headquarters, or in writing in the electronic form to an e-mail address. To make a declaration, it is sufficient to state your name, the date and number of the tax document (invoice), what kind of goods it is, the price of the goods, and the day when the goods were delivered. If you withdraw from the contract, you are obliged to return the goods to us within 14 days of withdrawing from the contract. You as the customer pay the costs associated with returning the goods (goods sent in cash on delivery will not be taken over by us, and on the contrary will be returned to the Buyer at his expense).

  15. You cannot withdraw from the contract if the goods were delivered to you in a closed package from which you took them out, and this cannot be returned for hygienic reasons. The goods offered by us usually have this character. 

  16. Our company is authorized to sell goods based on a trade license. The trade inspection is carried out by the relevant trade office within its jurisdiction. The Office for Personal Data Protection supervises the area of ​​personal data protection. The Czech Trade Inspection, to a defined extent, supervises, among other things, compliance with Act No. 634/1992 Coll., on consumer protection, as amended. 

  17. Any disputes with our company can also be resolved out of court. In such a case, you can contact the subject of out-of-court dispute resolution, which is the Czech Trade Inspection or resolve the dispute online via the so-called "ODR platform" intended for this purpose (more information can be found in the final provisions of the terms and conditions, in Article 11). However, before resorting to out-of-court dispute resolution, we recommend that you contact us directly to try to avoid a dispute together.  

  18. If the time during which the goods can be used is stated on the sold goods, on their packaging, in the instructions attached to the goods, or in advertising under other legal regulations, the statutory provisions on the quality guarantee shall apply. With a quality guarantee, the seller undertakes that the goods will be suitable for use for the usual purpose or that they will retain their usual properties for a certain period of time. If the buyer justifiably accuses the seller of a defect in the goods, the period for exercising rights from defective performance or the warranty period does not run for the period during which the buyer cannot use the defective goods. 

 

Below you will find the wording of the terms and conditions, which is part of every contract you conclude with us when you purchase our goods remotely based on the order form located at shop.herbadent.com. 

 

TERMS AND CONDITIONS 
 

1. INTRODUCTORY PROVISIONS 
 

  1. These terms and conditions (hereinafter referred to as the "terms and conditions") govern the mutual relations, rights, and obligations of the contracting parties arising in connection with or based on the purchase agreement (hereinafter referred to as the " purchase agreement") between the trading company Herbai as, with its registered office at Údolní 212/1, 147 00 Prague 4, Czech Republic, IČO: 24761346, entered in the commercial register maintained by the Municipal Court in Prague, section B, file no. 26484, (hereinafter referred to as the "seller") and the person who concludes the purchase agreement with the seller (hereinafter referred to as the "buyer"). 

  2. The provisions of these terms and conditions are intended only for the buyer as a consumer and do not apply to cases where the person who intends to purchase goods from the seller is not a consumer, i.e. a person who acts when ordering goods as part of his business activity or as part of his independent performance of the profession. 

  3. Arrangements deviating from the terms and conditions can only be negotiated in writing, especially as part of the order form or via e-mail. Deviating provisions agreed in writing in this way takes precedence over the provisions of the business terms and conditions. 

  4. The terms and conditions are an integral part of the purchase contract. The purchase contract and terms and conditions are drawn up in the English language. The language versions available on the website are translations of the Czech language version. In the event of a discrepancy between the Czech version and its translations, the Czech version is decisive. The purchase contract is concluded in the English language and mutual rights and obligations are governed by the Czech language version. 

  5. These terms and conditions do not limit the seller's ability to conclude a purchase contract under individually agreed terms. 

  6. All product presentations on the website are informative and the appearance of the goods (especially the packaging) may vary. The seller's offer is limited until the stock of the goods is exhausted and the seller's ability to fulfill it. 

  7. The wording of the terms and conditions may be changed or supplemented by the seller. This does not affect the rights and obligations arising at the time of the effective date of the previous version of the terms and conditions. The terms and conditions are available in written form at the seller's headquarters and in electronic form on the website under the link shop.herbadent.com/terms-and-conditions. 

 

2. CONCLUSION OF THE PURCHASE AGREEMENT 

  1. The buyer takes steps to conclude a purchase contract through the order form on the seller's web interface by: 
     
    1. selects and subsequently places the selected goods in the so-called basket, which represents a summary of the selected goods (hereinafter referred to as the "cart"),
    2. confirm the selection of goods and their quantity within the basket 
    3. chooses the method of delivery of the goods and payment of the purchase price  
    4. provide the prescribed identification and contact information; 
    5. will place an order. 
       
  2. Before placing an order, the buyer is entitled to change the data specified in the order form. 
     
  3. The contract is concluded when the buyer places an order via the "ORDER with payment obligation" button. By concluding the contract, the buyer is obliged to pay the purchase price and related costs according to the method of payment of the purchase price and related costs chosen by him. 
     
  4. The seller will immediately confirm the conclusion of the purchase contract by sending a message to the e-mail address of the buyer specified in the order, in which the basic content of the concluded contract and these terms and conditions are stated. 
     
  5. The buyer is obliged to provide correct and truthful information for the purchase contract and related free services. 
     
  6. The seller is always entitled, depending on the nature of the content of the purchase contract (quantity of goods, estimated purchase price, estimated transport costs), to ask the buyer for confirmation of the seriousness of the will to conclude a purchase contract (for example, in writing or by telephone). 
     
  7. The seller has the right to inform the buyer about the current unavailability of the goods under the terms of the purchase contract and the earliest possible delivery date. In such a case, the buyer has the right to withdraw from the purchase contract. 
     
  8. The buyer agrees to use remote means of communication when concluding the purchase contract. The costs incurred by the buyer when using means of communication at a distance in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) are paid by the buyer himself, while these costs are governed by the conditions agreed between the provider of the service in question and the buyer. 

 

3. USER ACCOUNT 
 

  1. In connection with the conclusion of purchase contracts, the buyer can create a user account free of charge to facilitate purchases and overview information about them (hereinafter referred to as "user account"). The user account is operated by the seller free of charge. 
     
  2. By establishing a user account, the buyer acknowledges that the information contained in it, i.e. about the buyer's purchase history, can be used by the seller for targeted offers to the user or to create anonymous statistics. In this context, the seller declares that in connection with the management of the user account, the price is not adjusted to the person of the buyer based on automated decision-making. 
     
  3. The buyer creates a user account based on the registration carried out further in electronic form on the website under the registration link. Through the user account interface, he can conclude purchase contracts according to these terms and conditions. 
     
  4. The buyer is obliged to update the data specified in the user account in case of any change. 
     
  5. The buyer may set up only one user account under his real name and use it only if he has reached the age of at least 16 (or older if required by law), or if he has given the consent of his legal representatives to its creation and use. 
     
  6. Access to the user account is secured by a username and password. The buyer is obliged to take care of the security of his access data to the user account, to keep them secret, and to notify him immediately if they are compromised 
     
  7. the seller, as well as to notify him of any other interference with the security of the user account, in particular of unauthorized access to the user account or an attempt at such access. 
     
  8. The buyer can cancel his user account at any time free of charge. 
     
  9. The seller can immediately cancel the user account if: 
     
    1. the buyer violates his obligations towards the seller, 
    2. the buyer does not use his user account for a period longer than 12 months. 
       
  10. The seller can cancel the user account without giving a reason. In such a case, he is obliged to notify the buyer at least 1 month in advance and allow him access to the user account during this period. 
     
  11. The buyer acknowledges that the user account may not be available continuously, especially about the necessary maintenance of the seller's hardware and software equipment, or the necessary maintenance of the hardware and software equipment of third parties through which it provides this service. 
     
  12. The seller undertakes to provide updates to the user account and serves only to the extent necessary to maintain its purpose. If the execution of the update or the correctness of the update depends on the cooperation of the buyer, the buyer loses his rights from a defect that arose as a result of the failure to provide his cooperation.


 4. PRICE OF GOODS AND TERMS OF PAYMENT

  1. The buyer can pay the price of the goods and any costs associated with the delivery of the goods according to the purchase contract to the seller in the following ways: 

    1. cashless to the seller's account number: 276267996/0300, held at ČSOB Bank, under the variable symbol, which is the order number, within 5 days from the conclusion of the purchase contract. 

  2. Along with the purchase price, the buyer is also obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount. The purchase price includes these costs unless otherwise agreed. For the purposes of this Agreement, the purchase price also includes the costs associated with the delivery of the goods, unless otherwise stated. 

  3. The seller does not require a deposit or other similar payment from the buyer unless expressly agreed otherwise. 

  4. The seller is entitled to demand payment of the entire purchase price before sending the goods to the buyer. The provisions of Section 2119, paragraph 1 of the Civil Code shall not apply. 

  5. Any discounts on the price of goods provided by the seller to the buyer may not be combined. 

  6. If it is customary in business relations or if it is stipulated by generally binding legal regulations, the seller will issue a tax document to the buyer regarding payments made based on the purchase contract. The seller is the payer of the value-added tax. The seller issues the tax document to the buyer after accepting the offer and sends it in the electronic form to the buyer's e-mail address. Tax documents will be issued under a variable symbol - tax document (invoice) number.  

 

5. WITHDRAWAL FROM THE PURCHASE AGREEMENT

  1. The buyer acknowledges that, according to the provisions of § 1837 of the Civil Code, it is not possible to withdraw from, among other things: 

    1. purchase contracts for the supply of goods that have been modified according to the wishes of the buyer or for his person; whose 
    2. from the purchase contract for the delivery of goods in closed packaging, which the consumer has removed from the packaging, and for hygienic reasons it is not possible to return it. 

  2. If it is not a case mentioned in paragraph 5.1 or another case where it is not possible to withdraw from the purchase contract, the buyer has the right to withdraw from the purchase contract following § 1829, paragraph 1 of the Civil Code, within 14 days of taking over the goods, while if the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the date of acceptance of the last delivery of goods. Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. Withdrawal from the purchase contract can be sent by the buyer to the address of the seller's premises Údolní 212/4, 147 00 Prague 4, Czech Republic, or to the seller's e-mail address eshop@herbadent.cz, by communicating under the terms and conditions: 

    1. order confirmation date and order number; 
    2. day of delivery of the goods; 
    3. the price of the goods and the number of the bank account to which it is to be returned. 

  3. In case of withdrawal from the purchase contract according to Article 5.2 of the terms and conditions, the purchase contract is canceled from the beginning. The goods, undamaged and suitably packaged, must be returned to the address of the company's registered office within 14 days of withdrawal from the contract. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller, even if the goods cannot be returned by the usual postal route due to their nature.

  4. The buyer may handle the goods delivered based on the purchase contract, from which he intends to withdraw, only to familiarize himself with their nature, properties, and functionality while being responsible for any decrease in their value due to improper handling.  

  5. In the case of withdrawal from the contract according to Article 5.2 of the terms and conditions, the seller will return the funds received from the buyer within 14 days of withdrawal from the purchase contract by the buyer, in the same way as the seller received them from the buyer, except Article 5.5 of the terms and conditions. However, the seller is not obliged to return the received funds to the buyer before the buyer returns the undamaged goods to him. 

  6. The seller is entitled to return the monetary payment in another way if the buyer agrees and it does not incur additional costs for the buyer. 

  7. The seller is entitled to unilaterally offset the claim for payment of damage caused to the goods against the buyer's claim for a refund of the purchase price. 

  8. Until the buyer takes over the goods, the seller is entitled to withdraw from the purchase contract at any time. In such a case, the seller will return the purchase price to the buyer without undue delay, without cash to the account designated by the buyer. 

  9. The seller is also entitled to withdraw from the purchase contract in whole or in part if: 

    1. Buyer: 
      1. does not confirm the seriousness of the will to conclude a purchase contract, although the request for a confirmation is justified by the non-standard of its content (quantity of goods, estimated purchase price, estimated transport costs), 
      2. refuses to pay additional costs for delivery of goods outside the territory of the Czech Republic, 
      3. has previously breached an obligation towards the seller in a substantial way,   
      4. provides insufficient or false information, 
      5. does not provide the seller with other proper cooperation resulting from the purchase contract of its fulfillment,

    2. as a result of force majeure, which makes delivery of the goods impossible, including due to extraordinary conditions on the market in the form of unavailability of the goods or materials needed for their production or when their price or the materials needed for their production increase by more than 30%, 

    3. the presentation of the goods on the website contains an obvious verbal or numerical error, especially when it comes to information about the purchase price or quantity (i.e. if it does not correspond, and with a significant difference, to the price per unit for which the goods are usually offered), 

    4. the goods are no longer manufactured or currently out of stock, 

    5. the quantity of goods ordered does not correspond to the usual quantity of goods intended for personal use. 

  10. The seller will notify the buyer of withdrawal from the purchase contract (cancellation of the order) via the buyer's e-mail address specified in the order. 

  11. If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with the severance condition that if the buyer withdraws from the purchase contract, the gift contract regarding such a gift ceases to be effective and the buyer is obliged to return the goods to the seller together with gift given. 

 

6. CARRIAGE AND DELIVERY OF GOODS

  1. If the mode of transport is contracted based on a special request of the buyer, the buyer bears the risk and any additional costs associated with this mode of transport. 

  2. If for reasons on the part of the buyer, it is necessary to deliver the goods repeatedly or in a different way than was stipulated, the buyer is obliged to pay the costs associated with the repeated delivery of the goods, or costs associated with another delivery method. 

  3. When taking over the goods from the transporter, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, to notify the transporter immediately. In the event of a violation of the packaging indicating unauthorized intrusion into the shipment, the buyer does not have to take over the shipment from the carrier, but he is obliged to inform the seller of this fact and list it with the carrier. 

  4. By concluding the purchase contract, the buyer is obliged to take over the ordered goods under the conditions arising from these terms and conditions and at the specified location. Other rights and obligations of the parties during the transport of goods may be regulated by special delivery conditions resulting from the buyer's order, especially if it is delivered outside the territory of the Czech Republic. 

  5. The seller enables the delivery of the goods within the European Union by methods that are available at the time of the order as part of the selection of the method of delivery and payment of the purchase price unless otherwise agreed. 

  6. The date of delivery of the goods for transport will be communicated by the seller to the buyer via the e-mail address of the buyer specified in the order, otherwise, the goods will be handed over for transport no later than 10 days after receiving the offer. If the goods are not delivered within 30 days of receiving the offer, the buyer is obliged to inform the seller, who will ensure delivery without undue delay. If the goods are not delivered even within the replacement period, the buyer has the right to withdraw from the purchase contract. 

 

7. RIGHTS FROM DEFECTIVE PERFORMANCE

  1. The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding regulations (in particular the provisions of § 1914 to 1925, § 2099 to 2117, and § 2161 to 2174 of the Civil Code) and also by Act No. 634/1992 Coll., on consumer protection. 

  2. The seller is responsible for ensuring that the goods are free of defects upon acceptance by the buyer. In particular, the seller is responsible for the fact that at the time the buyer took over the goods: 

    1. the goods have the properties agreed upon by the parties and, in the absence of an agreement, have the properties described by the seller or the manufacturer or expected by the buyer in view of the nature of the goods and based on the advertising carried out by them; 
    2. the goods are suitable for the purpose for which the seller states for their use or for which goods of this type are usually used; 
    3. the quality or design of the goods corresponds to the contracted sample or model if the quality or design was determined according to the contracted sample or model; 
    4. the goods are in the appropriate quantity, measure, or weight; and 
    5. the goods comply with the requirements of legal regulations. 

  3. The seller is not responsible for defects caused by normal use, as a result of normal wear and tear, neglect of the recommended care of the goods, or failure to follow the instructions for use. 

  4. If a defect becomes apparent within 1 year of receipt, it is considered that the goods were already defective upon receipt in the sense of § 2161 of the Civil Code. 

  5. The buyer is otherwise entitled to exercise the right from a defect that becomes apparent within 2 years of taking over in the sense of § 2165 of the Civil Code, within a period of 3 years from the moment the defect became apparent. In the case of goods having the nature of a consumable item, the rights due to a defect can be exercised if they manifested themselves during the indicated shortest shelf life. 

  6. If a defect occurs within the specified period and if the defective performance is a material breach of the contract (i.e. one that the seller already knew or must have known at the time of concluding the contract that the other party would not have concluded the contract if it had foreseen this breach), the buyer has right: 

    1. to remove the defect by supplying a new item without a defect or by supplying a missing item; 
    2. to remove the defect by repairing the item; 
    3. for a reasonable discount from the purchase price; or 
    4. withdraw from the contract 

  7. The buyer will inform the seller of which right he has chosen in the case according to paragraph 7.6, upon notification of a defect, or without undue delay after notification of a defect. The choice made cannot be changed by the buyer without the consent of the seller; this does not apply if the buyer requested the repair of a defect that turns out to be irreparable. If the seller does not remove the defects within a reasonable period of time, or if he informs the buyer that he will not remove the defects, the buyer may demand a reasonable discount from the purchase price instead of removing the defect or may withdraw from the contract. If the buyer does not choose his right in time, he has the rights according to paragraph 7.9. 

  8. If defective performance is a minor breach of contract, regardless of whether the defect is removable or non-removable, the buyer has the right to: 

    1. to remove the defect; or 
    2. at a reasonable discount from the purchase price.  

  9. If a removable defect has occurred repeatedly after repair or if the goods have a large number of defects (usually at least three defects at the same time), the buyer has the right to apply for a discount on the purchase price, exchange the goods or withdraw from the purchase contract. 

  10. If repair or replacement of goods is not possible, the buyer may withdraw from the purchase contract. 

  11. Rights from defective performance are exercised by the buyer through a complaint with the seller, similar to the right to withdraw from the contract according to paragraph 5.2. The moment when the claim is made is considered the moment when the seller received the claimed goods from the buyer, sent at the buyer's expense by ordinary delivery, not cash on delivery. 

  12. The buyer cannot make a claim in the case of discounted goods for the reason for which the given goods are discounted. The buyer also does not have the right from defective performance if he knew before taking over the goods that the goods had a defect, or if the buyer himself caused the defect. 

  13. The seller is obliged to accept the complaint in any of his establishments where the acceptance of the complaint is possible, or even at the registered office or place of business. The seller is obliged to issue a written confirmation to the buyer of when the buyer exercised the right, what the content of the claim is, and what method of handling the claim the buyer requires, as well as confirmation of the date and method of handling the claim, including confirmation of the repair and its duration, or a written justification rejection of the complaint. 

  14. The seller or an employee authorized by him will decide on the complaint immediately, in complex cases within 3 working days. This period does not include the time appropriate for the type of product or service required for a professional assessment of the defect. The complaint, including the removal of the defect, must be handled without delay, no later than 30 days from the date of application of the complaint, unless the seller and the buyer agree on a longer period. The futile expiration of this period is considered a material breach of the contract and the buyer has the right to withdraw from the purchase contract. The moment of application of the complaint is considered to be the moment when the buyer's will (exercise of the right from defective performance) is expressed to the seller. 

  15. The seller informs the buyer in writing about the outcome of the complaint. 

  16. In the event of a justified complaint, the buyer has the right to compensation for the purposefully incurred costs incurred in connection with the application of the complaint. The buyer can exercise this right with the seller within 1 month after the expiry of the warranty period, otherwise, the court does not have to recognize it. 

  17. The choice of complaint method is up to the buyer. 

 

8. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

  1. The buyer acquires ownership of the goods by paying the total purchase price. 

  2. The buyer assumes the risk of a change in circumstances within the meaning of § 1765, paragraph 2 of the Civil Code. 

 

9. PROTECTION OF PERSONAL DATA AND STORAGE OF COOKIES

  1. The protection of the personal data of the buyer, who is a natural person, is based on Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons in connection with the processing of personal data and on the free movement of such data (hereinafter: "GDPR"). 

  2. The buyer acknowledges that he is obliged to enter his personal data correctly and truthfully when ordering and that he is obliged to inform the seller without undue delay of a change in his personal data. 

  3. By ordering, the buyer confirms that the personal data provided in the order is accurate and that he is familiar with the "Information on the Protection of Personal Data" and that he has been instructed on his rights and the manner of handling his personal data within the scope of the "Information on the Protection of Personal Data", which is available on the seller's website under the link shop.herbadent.com/gdpr. 

 

10. DELIVERY

  1. The buyer will preferably be delivered to the e-mail address specified by the buyer in the order or subsequently in connection with the rights and obligations from the purchase contract, but it can also be delivered to him in another suitable way. 

 

11. FINAL PROVISIONS

  1. All arrangements between the seller and the buyer are governed by the legal order of the Czech Republic. If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect consumer rights arising from generally binding legal regulations. 

  2. If any provision of the terms and conditions is invalid or ineffective or becomes so, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions. Changes and additions to the purchase contract or terms and conditions require a written form. 

  3. If any of the provisions of the terms and conditions is or becomes invalid, ineffective, or unenforceable, this will not affect the validity, effectiveness, and enforceability of the other contractual provisions. Instead of such a provision, another provision of the terms and conditions shall be used, the meaning of which comes as close as possible to the purpose of the invalid, ineffective, or unenforceable one. In the absence of such an agreement, the parties are obliged to cooperate with each other so that the invalid, ineffective, or unenforceable provision is replaced by a valid, effective, and enforceable agreement that, to the greatest extent possible, preserves the purpose intended by the invalid, ineffective or unenforceable provision. 

  4. The purchase contract is concluded in the English language. In case of inconsistencies in the translation of the purchase contract, the Czech version shall apply. 

  5. The out-of-court settlement of consumer disputes arising from the purchase contract is the responsibility of the Czech Trade Inspection with a registered office at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, internet address: https://adr.coi.cz/cs. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer from the purchase contract. The European Consumer Center Czech Republic with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point according to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 of May 2013 on the resolution of consumer disputes online and on the amendment of Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (regulation on the resolution of online consumer disputes). 

  6. These terms and conditions are available on the seller's website at shop.herbadent.com/terms-and-conditions. 

  7.  These terms and conditions are valid from March 16, 2023.